Pugh’s Diamond Jewelers fully warrants your precious jewelry purchase against manufacturer defect, and if a diamond or gemstone is lost due to defect we will cheerfully replace it at no charge. This does not cover instances of normal wear or damage. If, however, the cause cannot be determined we will reduce the cost of repair by 50% and share the cost with the customer.
If it is determined that damage is caused by normal wear, accident or abuse we will look to the owner’s insurance company to pay for the restoration.
* Provided merchandise has not been worn, damaged or altered – special orders, custom work, and watches are excluded.