Satisfaction Guarantee
Pugh’s Diamond Jewelers takes pride in providing the highest quality customer service and cutting edge guarantees. If you are ever not completely satisfied with your selection of merchandise from Pugh’s you may return your merchandise in it’s original condition for a full refund, exchange of equal value or store credit within 30 days of the original purchase date.* If after 30 days and before 60 days you may return it for exchange of equal value or store credit. *
*The following restrictions apply: Sale merchandise and special order merchandise excluded. A special order constitutes any item ordered in, custom made, or altered at the customer’s request.
Worry Free Warranty
Pugh’s Diamond Jewelers fully warrants your precious jewelry purchase against manufacturer defect, and if a diamond or gemstone is lost due to defect we will cheerfully replace it at no charge. This does not cover instances of normal wear or damage. If, however, the cause cannot be determined we will reduce the cost of repair by 50% and share the cost with the customer*.
*If it is determined that damage is caused by normal wear, accident, abuse or chemical damage we will look to the owner’s insurance company to pay for the restoration. Special orders, custom work, and watches are excluded.
Lifetime Engagement Ring Warranty
- Free First Year of Insurance
- Free (While You Wait) Cleaning And Checking
- Free One-Time Ring Re-Sizing
- Free Diamond Tightening
- Free Refinishing (once per year)
- Free Diamond or Prong Loss Replacement*
*If it is determined that damage is caused by normal wear, accident, abuse or chemical damage we will look to the owner’s insurance company to pay for the restoration. Covered by Manufacturer Warranty.
Lifetime Diamond Trade In Policy
At Pugh’s Diamond Jewelers, we value our customers. For any ring purchased at Pugh’s with a major center diamond, Pugh’s will extend to the original owner full retail value for the center diamond towards the purchase of a new diamond of greater value (must be at least 100% greater) for the life of the ring guaranteed!* **
For rings not purchased at Pugh’s; upon examination we will determine the condition, quality and weight of the diamond you wish to trade in. Depending on the purchase price of the new diamond we may pay up to retail value for your diamond.**
*The Pugh’s diamond being upgraded must be in its original condition free of any chips or scratches to receive full retail value, and if applicable must be accompanied by its original laboratory report.
**Retail value refers to the value before any applicable discounts, credits or coupons.
Major Center Diamond Item Policy
Return and Exchange Policy
For any item containing a major center diamond (i.e. engagement rings) purchased from Pugh’s Diamond Jewelers and returned to our store within 30 days of purchase, Pugh’s Diamond Jewelers will make a full refund of the purchase price of such item, less a refinishing fee based on the original work done on the item. For such items returned after 30 days but within 120 days of the date of purchase, Pugh’s Diamond Jewelers will exchange the item for other merchandise based on the exchanged item’s price, less a refinishing fee. For items presented for exchange after 120 days but within one year of the date of purchase, Pugh’s Diamond Jewelers will apply the exchanged item’s purchase price, less a refinishing fee in trade for new merchandise that is 150% of the purchase price of the original purchase exchanged items. For items presented for exchange after one year of the date of purchase, Pugh’s Diamond Jewelers will apply the exchanged item’s purchase price, less a refinishing fee, in trade for new merchandise that is 200% of the purchase price of the exchanged items.
When shopping at Pugh’s Diamond Jewelers, you know you’ll have peace of mind because of our outstanding Return and Exchange Policy.